Privacy policy

Our Privacy Policy

T. Royal Diamond Bank provides its customers with access to banking services offered through various electronic environments by prioritizing its modern and innovative banking approach, customer satisfaction and security. These electronic environments, especially the website www.royaldiamondbank.com, internet / mobile banking branches, ATMs and call center, will be activated in the future in line with technological developments that are currently active or electronic and / or telecommunications. This includes remote access to all types of banking services made through devices.

Royal Diamond Bank undertakes to protect the confidentiality of the information acquired by customers, including those acquired during their use of these electronic media, in a manner that respects personal rights and within the framework of this “Privacy Policy”.

Royal Diamond Bank takes necessary security measures on information systems to prevent any unauthorized access to this information, including the prevention of viewing or modification by other service users.

Royal Diamond Bank carries out all of its actions regarding the acquisition, use, storage and sharing of customers' information with other parties in accordance with the Banking Law No. 5411, Personal Data Protection Law No. 6698 and the regulations related to these laws.

In this context, all kinds of information about customers are acquired, used, stored and shared with third parties in order to provide a better banking experience to our customers and to fulfill the obligations clearly defined in the law. Except for the shares made within the scope of the relevant legal legislation and the demands and instructions of the customers, the information of the customers is not shared with third parties. Vakıfbank undertakes to ensure that the policies and standards of the third parties regarding information security are at least at its own level in the information sharing with third parties, which are carried out as a mandatory stage of the service to be provided to the customer or where the customer has direct demand and instruction.

In addition to these principles, the information of the real person is processed only in accordance with the purpose of fulfilling the service demanded by the customer, and if the customer does not have explicit consent, it is not subject to studies such as marketing and / or offering products that fall outside the scope of the service request. Vakıfbank will inform the relevant customers in this case, as stipulated in Law No. 6698, in the event that personal data is intercepted by malicious and unauthorized persons.

You can access our detailed clarification text on how Royal Diamond Bank's real person customers' information is processed under the heading “Information Regarding the Processing of Personal Data”.

On the other hand, some of our electronic service channels may occasionally link to some non-Royal Diamond Bank electronic media such as third party websites. The commitments and principles contained in the Royal Diamond Bank Privacy Policy are valid only for Royal Diamond Bank electronic service channels and do not cover other third-party environments. Other electronic media to be visited by link may have different and unique privacy assurance and terms of use related to use and these conditions may correspond to a lower level of security than Royal Diamond Bank provides.

Accordingly, the information use, ethical principles, confidentiality principles, quality and service quality of any third party electronic media used in our electronic service channels for advertising, banners, content purposes or any other material / moral damages and losses that may occur in these environments. Vakıflar Bankası TAO cannot be held responsible. Every customer using Royal Diamond Bank electronic service channels is deemed to have committed to accept the above mentioned conditions.