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*Voice and light assistant call button system applications in branch entrance and WC areas
*Sequential priority
*Branch entry and Braille alphabet information board applications within the branch
*Sensible walking surface application in the branch
*Emergency voice and light guidance system applications
*Branch entrance fixed or mobile folding ramp applications
*Accessible box office applications
*Anti-slip tape and glass security tape applications
*Induction loop system applications
*The screen / keyboard height and physical location of ATMs have been adapted for wheelchair
access for our customers with orthopedic disabilities.
*Visually impaired customers of all banks, whether or not our bank's customers, can perform
their transactions with a headset at our more than 3,700 Barrier-Free Life ATMs, which have the
ability to make voice transactions with debit cards and credit cards.
*Things to Know About Barrier-Free Living ATMs with Voice Operations
Our Bank and other bank customers who have visual impairments, have difficulty in seeing or
prefer to perform their transactions by voice can benefit from our Life-Free ATMs.
*The following transactions can be performed at our Disabled Life ATMs:
1)Withdraw money
2)Deposit money
3)Balance inquiry
4)Credit card debt inquiry
5)Credit card debt payment
6)Cash advance
7)It is necessary to use standard 3.5 mm headphones to make voice transactions from our Disabled
Life ATMs.
*Voice processing is started by plugging headphones into the input on the “headphone jack” label
on our ATMs.
*To access the voice action menu, you must first insert the headset and then the card to the
ATM.
*ATM compartments to be used during the process are indicated with embossed labels written in
Braille alphabet.
*If the headset is removed from the Obstacle-Free Life ATM during the process, the process ends
and the card is returned.
*A receipt can be obtained at the end of the transaction.
* You can reach our nearest barrier-free life ATMs from the link below or by calling 0850 222 0
724.
*In our Call Center, there is an online support application (Web Chat) located on the VakıfBank
home page, where our hearing-impaired customers can get their lost stolen card notification and
banking transactions.
*The dialing time of the voice response system for our disabled customers has been increased,
making it easier for our customers to connect to telephone banking.
*Our customers whose disability status is in the Registered Information and customers over 65
are given the option of connecting to the customer representative primarily in the Voice
Response System
*The screen reader programs used by visually impaired customers have been made compatible with
Internet Banking and VakıfBank Mobile.
*With our digital assistant, Vibi, our customers can report lost stolen through our mobile
banking between 09.00-01.45 without losing time.
There are keys with embossed surface on all brand and model physical POS devices used by our bank in the field and Cash Register POS Devices that use our Bank application.